FAQ
General Questions
Q: What types of loans are supported on the platform?
A: The platform currently supports various types of business loans. We do not support retail or consumer lending in the initial phase.
Q: How are funds transferred on the platform?
A: Funds are transferred through smart contracts on the blockchain, with options for both digital asset and fiat currency handling through custodians.
Q: What happens if I need technical support?
A: Our support team is available through the platform's help center. You can also reach out through email for urgent assistance at support@bladelabs.io.
Technical Questions
Q: What wallets are supported?
A: We support all major Hedera-compatible wallets and WalletConnect 2.0 compatible wallets.
Q: How secure is the platform?
A: The platform implements multiple security layers including:
OTP-based authentication
Multi-signature verification
Smart contract security
Regular security audits
Investment Questions
Q: How are investment returns calculated?
A: Returns are calculated based on the loan terms agreed upon in the smart contract, including interest rates and payment schedules.
Q: What happens in case of default?
A: The platform automatically tracks and manages defaults through smart contracts, with clear procedures for NPL marking and recovery processes.
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